We help libraries listen to their communities and plan for the future. 

Our modern perspectives on community needs assessments and strategic planning result in straight-forward, dynamic documents that will be regularly referenced and updated rather than put away on a shelf.  

To remain a vibrant center for information, learning and discovery, today’s library must strategically position itself to adapt to new trends in the community, technology, and the library industry. A successful strategic plan must reflect the thoughts of all of these groups—users, taxpayers, and community partners—in addition to the larger trends at play in society.

To do that, we recommend that public libraries solicit feedback and evaluate their community's needs.

Why should we collect community feedback?

A community needs assessment will provide a framework for the library to define its strategic organizational goals most effectively according to the needs of its community, help position it to react to changing trends in the future, and produce actionable goals to guide decisions about collections, technology, staffing, and facilities.

Interested in learning more about how a community needs assessment can benefit your library?  Contact us!

What is a community needs assessment?

A community needs assessment include several components:

  • Community feedback regarding use (or non-use) of the library via surveys and/or focus groups
  • Analysis of demographic changes
  • Review of circulation trends
  • Comparison of the library's operations with current public library trends

Together, these components paint a picture of how patrons currently use the library and what the community desires from future library service.


Strategic Planning Examples